S-YARD

S-YARD

S-YARD

S-YARD

S-YARD

S-YARD

S-YARD

S-YARD

S-YARD

S-YARD

S-YARD

SUPPORT

S-YARD After-Sales Service Terms and Conditions
The following terms and conditions shall apply to all current and future after sales service of our company ("S-Yard") in relation to the Warranty of the S-Yard golf clubs ("the Warranty"). These terms and conditions shall apply exclusively and differing or contrary terms of the Customers shall not apply, unless expressively agreed upon.

S-YARD After Sales Services Guideline

◆General

  • The period of Warranty would start from the date of purchase from S-Yard's authorized retailers ("the retailers") and shall cover a period for 2 years. The Retailers are recommended to record all the necessary information relating to the purchase of the S-Yard golf clubs ("the golf clubs") such as customers' name, date of purchase, specification and individual serial number of the golf clubs.
  • Grips are not covered by the Warranty.
  • The golf clubs with which tempered or altered or modified by any person are not to be covered by the Warranty no matter whether there is any defect be found or not within the period of Warranty. In order to prevent any misunderstanding, substitution or replacement of the original standard shaft to any other shaft, re-assembling and adjustment of lie or loft angle would be considered as an act of temper, alteration or modification.
  • The Warranty is applicable only to the golf clubs purchased from our authorized retailers.
  • Free of charge replacement under the Warranty would only be made with the same specification.
  • Breakage caused by intentional misuse or abuse by the user will not be covered by the Warranty.

◆Club head

A. Woods

  • During the period of Warranty, in case of cracking of the club head or rattling in the club head chamber, the defective golf clubs would be replaced with a new one.
  • Chipping or peeling off of paint on the club head will not be covered by the Warranty.
  • In case the cracking of the club head or rattling in the club head chamber happens after the period of Warranty, the same could be repaired with a charge by S-Yard.
  • After the 2 year Warranty, S-yard will evaluate every incident to determine whether it is appropriate to replace the golf clubs, or repair free of charge, or repair with fee according to the company’s discretion.
    All decision made by the company is final and binding.
  • The exchange of club head of the golf clubs would only will be done by us at the workshop of our factory.

B. Irons

  • During the period of Warranty, in the case of cracking of the head, breakage at the neck or peeling off of the plating, defective golf clubs would be replaced with a new one free of charge.
  • Any club tempered, altered, or modified by the user, use of abrasive material on the plating or rust on the club head would not be covered by the Warranty.
  • In case the cracking of the club head, breakage at the neck or peeling off of the plating happens after the period of Warranty, the same could be repaired with a charge by S-Yard.
  • After the 2 year Warranty period, S-yard will evaluate every incident to determine whether it is appropriate to replace the golf clubs, repair free of charge or repair with fee according to the company's discretion.
    All decision made by the company is final and binding.
  • The exchange of club head of the golf clubs would only be done by us at the workshop of our factory.

◆Shaft

  • During the period of Warranty, broken shafts will be replaced by S-Yard free of charge. However, if the said breakage is caused by misuse or abuse of the user, there will be a charge for the repair.
  • After the 2 year Warranty period, if the shafts need to be repaired (or exchanged), there could be a fee applicable to the repair.

◆Others

  • Exchange of the shaft or the club head will be available only to the same model.
    Example:
    1 The shaft of a XT driver cannot be exchanged with a shaft for a X-Lite driver nor a shaft for a GT driver.
    2 The XT 10.5 degree loft club head can be exchanged with a XT 9.5 degree loft club head under repair with charge.
    3 The R1 flex shaft of a XT driver can be exchanged with the R2 of a XT driver.

    Since all S-YARD golf clubs are designed and engineered carefully to their best specification, any order of special components not offered in our brochure will not be comprehended.

  • Any orders for individual iron will be accepted in the following cases:
    1 Theft of an iron
    2 Breakage not repairable
    3 Lose of an iron
  • User can send us the golf clubs to be repaired on a freight collect basis at our cost. We will send back the repaired golf clubs on an F.O.B. basis.
  • This terms and conditions is governed by and shall be constructed in accordance with the laws of Japan.